Frequently Asked Questions that may help to address some of your concerns when working with a home care organization.

Below is a list of Frequently Asked Questions that may help to address some of your concerns when working with a home care organization:

  1. What is your mission?
  2. How long have you been in business and how long have you served this area?
  3. What types of clients do you serve?
  4. What level of care do you provide?
  5. What level of employee do you employ (are they employees or independent contractors) and how many?
  6. What is your experience working with older adults?
  7. Do you specialize in any specific area of need/service?
  8. Do you provide community setting care in addition to in-home care?
  9. How long do clients usually require your services?
  10. How do you screen and supervise Caregivers?
  11. How do you assign a Caregiver to a client?
  12. What kind of training do you provide?
  13. What is your experience with behavioral/cognitive challenges?
  14. How do you assess need?
  15. What is your list of services?
  16. What are the most frequently requested services you provide?
  17. How fast can you respond to a request?
  18. How and who follows-up with the client?
  19. How do you handle confidential information?
  20. How do you coordinate care with the family and any community staff members?
  21. How do you receive feedback from clients?
  22. How do you provide feedback and evaluations of staff?
  23. How do you bill?
  24. Do you have risk management and safety programs for your staff?
  25. Do you have any pending or active litigation?
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